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REOPENING 7/24/24 with Halloween Designs & more

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Domax Kids

POLICIES

SHIPPING / PROCESSING TIME

READY TO SHIP ITEMS: Will ship within 3 days from the time of purchase, unless MTO items are included, then order will ship within 15 days.

MADE TO ORDER ITEMS: We aim to ship within 15 business days from the date of purchase.

PREORDERS: will vary by product. Each preorder will have its own ETA.

DOMESTIC SHIPPING

All items ship with USPS first class mail. A tracking number is provided VIA email once your item has shipped. 

INTERNATIONAL SHIPPING

All international packages are shipped via International First Class. 

  • You, the buyer, will be responsible for your country’s sales tax and/or duties.
  • Customs fees are the responsibility of you, the buyer.
  • Taxes and Duties are calculated based off of original retail prices not sale prices.
  • If you refuse to pay your customs fees and your package is returned to us we will not refund you money as we do not offer refunds.
  • You will incur additional shipping fees to have your package resent. 

DAMAGED / LOST MAIL

Packages marked as delivered, but are -not received- are the customer's responsibility to track. Domax Kids is not liable for damaged/lost packages. If your item has been lost in transit, please contact your local post office or visit the links provided below.

*We do not issue refunds on lost packages*

RETURNS / REFUNDS

ALL sales are final. Returns are only permitted if item is defective, or you received the incorrect item.

EXCHANGES

We understand that children grow, and each clothing line has different sizing. We only offer exchanges within 5 business days of receiving your items.

  • To request an exchange email domaxkidscollection@gmail.com with "EXCHANGE REQUEST" and order# in subject line and the following information:
    1. Reason for exchange
    2. Item to exchange for 
  • Exchanges will be offered for items returned unwornunwashed, and tags attached. 
  • We do not offer exchanges on holiday or sale items.
  • Customer is responsible for return shipping charges.
  • Proof of purchase is required (your emailed order confirmation).

COUPON CODE:

Coupon codes may not be combined. You are responsible for making sure your coupon code has been entered at check out. Coupons cannot be applied to previous orders.

SIZING

Each listing has a description of how the item fits and sizing recommendations.

CONTACT US

For product/order questions or concerns, send an email to domaxkidscollection@gmail.com. Please be sure to include your order number (if applicable) in your subject line.